FAQs

Shipping Information from GEMBEAR

All gemstones, rings, and jewelry ordered from GEMBEAR will be shipped from our workshop in Guangzhou, China. You might be wondering about:

  • Where do we ship from?
  • How long will delivery take?
  • Do we ship worldwide?
  • What about shipping costs and customs duties?
  • Which carriers do we use?
  • What if my package is damaged or lost?
  • Can I cancel an order during transit?
  • Do we have overseas warehouses?
  • Are we a genuine manufacturer?

Here are all your questions answered:

Shipping Origin

All your orders are shipped from Guangzhou, China. We currently don't maintain overseas warehouses because:

  • Each gemstone is unique (we don't carry identical inventory)
  • Custom rings are made-to-order specifically for each customer
  • We cannot predict which countries our customers will be from

Therefore, we centrally store and ship all items from our Guangzhou workshop to ensure quality control.

Delivery Timeline

We exclusively use premium international carriers:

  • DHL
  • FedEx
  • SF Express (for certain regions)

All items are:

  • Professionally packaged for maximum security
  • Shipped via air freight
  • Delivered to most worldwide locations (except extremely remote areas)
Standard Delivery: 3-7 business days after dispatch
Gemstone Certification (if needed): 2-5 business days
Ring Customization: Approximately 4 weeks

Shipping is FREE on all orders - no hidden charges.

Customs & Import Duties

Most countries won't charge import duties for jewelry orders below certain thresholds:

  • Generally $800 USD / €700 / £600 / AUD$1000
  • Varies by destination country's regulations

If customs duties apply in your country:

  • The local carrier (DHL/UPS/etc) will contact you for payment before delivery
  • You are responsible for these charges
  • If unpaid, the package will be returned to China
  • We cannot predict or prepay duties as they vary case by case

Carriers & Shipping Method

We select the optimal carrier based on your location:

  • DHL Express: Most international destinations
  • UPS: Selected countries
  • SF Express: Some Asian regions

All shipments are via air freight with full tracking provided.

Damaged or Lost Packages

In the rare event of shipping issues:

  • Damaged items: Contact us immediately with photos - we'll replace at no cost
  • Lost packages: We'll trace with the carrier and reship if necessary
  • All claims must be made within 7 days of delivery (for damage) or 14 days after expected delivery (for lost packages)

Cancellations & Returns

For loose gemstones:

  • Full cancellation/refund available before shipment
  • After shipment: 7-day return policy upon receipt

For custom rings:

  • Cannot be cancelled once production begins
  • No returns accepted (as each is made to your specifications)

Overseas Warehouses

We are genuine jewelry manufacturers, not dropshippers:

  • No overseas warehouses - all items ship directly from our Guangzhou workshop
  • We don't practice "dropshipping" - every order is personally handled by our team
  • This ensures quality control from crafting to final shipment

Why this matters: Many online "jewelry stores" are just middlemen. As direct manufacturers, we guarantee authentic quality and proper valuations for customs declarations.